Refund and Returns Policy for Goig Women’s Shoes

At Goig, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and returns process.

1. Eligibility for Returns

  • Items must be returned within 30 days from the delivery date.
  • Products must be in their original condition, unworn, and with all packaging and tags intact.
  • Items purchased on sale or with promotional discounts are non-returnable.

2. Non-Returnable Items

  • Customized or personalized shoes cannot be returned.
  • Gift cards and items marked as “final sale” are non-refundable.

3. Initiating a Return To initiate a return:

  • Contact us at [email protected] with your order number and reason for the return.
  • We will provide return instructions and a return shipping address.
  • Please ensure items are securely packaged to avoid damage during transit.

4. Return Shipping Costs

  • Customers are responsible for covering return shipping costs unless the product is defective or incorrect.
  • In the case of an error on our part (e.g., wrong or defective item), Goig will cover the return shipping cost.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
  • Shipping fees (if applicable) are non-refundable.

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

7. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund without any extra cost.

8. Contact Information For further assistance regarding returns or refunds, please contact us at:

  • Hotline: (769) 201-5007

  • Adress: 352 Leonard Rd Mount Olive, Mississippi(MS), 39119

  • Email: [email protected]